Wednesday, October 5, 2016 Just Doesn't Learn

A new hockey season is nigh.

And you know what that means...

More shenanigans with the launching of the latest update of the NHL app!

I will give them some credit. The NHL decided to allow live streaming of select pre-season games. Now, the pre-season in itself is not, in and of itself, all that exciting, except for the fact that it's hockey and it means regular season starts soon. But this was a wise move, in that it allowed all the hockey dorks to start screaming about the bugs well before the regular season began.

And, of course, there are bugs.

As the owner of a 3rd gen AppleTV, I had a very special time the last few days trying to figure out how to view the pre-season games that were a part of my  paid subscription package. First disappointment: although the pre-season started on the 25th, the special streamed games didn't start until the 30th. Second disappointment: my NHL app refused to allow me to access the "Today's Games/Scores" section. You know, the part where you actually get to select games for streaming. Third disappointment: the Teams section of the app gave me an actual error message rather than any information about the teams.

To be fair, though who wants to be fair, I was able to stream games on my phone. Sure, the screen is a fraction of the size of my television and the sound quality leaves something to be desired, but I could, technically, get what I had paid for.

And, on Friday, just to be extra special, the vaunted new Support Forum went directly to an error page. So much for reporting my issues there.

So I spent several days exchanging half a dozen emails with NHL Support. The essence of the conversation always came down to them telling me to re-install my NHL app and me telling them that the 3rd gen AppleTV does not have that option, to which they responded, why don't you just download the latest version from the app store? When I got fed up enough to reply with "There is no app store." I got some weird instructions to change my Audio/Video settings from Auto to Standard, which makes almost no sense.

So I decided to check and see if the Support Forum was up and running.

Turns out, there are a lot of people experiencing the exact issue that I was, and getting the exact same runaround from NHL Support.

The difference was, some of them had figured out that if you log out of your account, then you can select a game to watch, which prompts you to sign in. So you can view one game, but if you'd like to switch, then you have to log out again. A workaround, but not a solution.

Still, it was better than what I had and I'm happy to have found it. Sure would have been nice if the NHL Support people were aware of that workaround and told me about it in one of those myriad emails.

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